FAQ - Delivery

Questions relating to delivery on this site:

How can I track my order?

You will automatically get tracking notifications by email.

If you are not getting tracking notification emails then check your spam or junk folder

If the issue is still continuing, please send us an email via the contact form

Can my order be delivered to a depot?

Yes, your package can be delivered to a depot. Please enter the depot address along with your name at checkout

Do you deliver to PO Boxes, military addresses or Parcel Lockers?

No, we are unable to deliver to PO Boxes and Parcel Lockers.

Yes, we can deliver to military addresses. Please enter the address along with your name at checkout

Do you ship internationally?

No

Do you deliver to ParcelPoint locations?

Yes

How do I change my delivery address after my order has been placed?

If your order has been marked as “Shipped” we are unable to change the delivery address.

If your order has not been marked as “Shipped” we are able to change the delivery address. Please send us an email via the contact form.

How long does delivery take?

Metro VIC delivery – up to 2 business days

Country VIC delivery – up to 5 business days

Interstate Metro delivery – up to 3 to 6 business days

Interstate Country delivery – up to 3 to 10 business days

How much does delivery cost?

Regular shipping Australia wide is $10

Orders over $150 is free Australia wide shipping

How will I know when my parcel has arrived?

You will receive an email notification once delivery has occurred.

What If I am not home when my order arrives?

If you do not select authority to leave and are not home for delivery then a notification card will be left for you with details of where you can go to collect the package. Re-delivery is not available.   

What do I need to bring when I collect my parcel?

Bring photo ID, such as your driver’s license or passport, the notification card and your ROCKABILLY BABES LILYDALE order number

When can I collect my parcel?

This will depend on the opening hours of the collection point. You will see the opening hours on the notification card.

Will I have to sign for my delivery?

Yes, if you are at home. However, at the checkout you may grant the carrier authority to leave goods at the delivery address even if unattended. However, please note that neither Rockabilly Babes Lilydale nor the carrier will be liable for loss or theft of the goods and the goods will be left at your risk.